FAQs

Welcome to Knockout Gear ! We are delighted to assist you in answering some common questions about our online store. If you have any queries that are not addressed below, please don't hesitate to contact our customer support team.

1. How can I place an order?

Placing an order is easy! Simply browse through our product categories, select the items you wish to purchase, and add them to your cart. After reviewing your cart, proceed to the checkout page to finalize your purchase by providing your shipping and payment details.

2. What payment methods do you accept?

We accept various payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment gateways. Rest assured that all transactions are encrypted and protected for your security.

3. Do you offer international shipping?

Yes, we offer international shipping to numerous countries worldwide. During the checkout process, you can select your country for shipping information, including delivery options and costs.

4. How long does shipping take?

Shipping times vary depending on your location and the shipping method chosen. Typically, domestic orders arrive within 3-7 business days, while international orders may take 7-21 business days. Please note that unexpected customs delays or other factors may occasionally extend delivery times.

5. Can I track my order?

Certainly! Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the status and progress of your delivery.

6. What is your return policy?

We want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, you can return the item(s) within 30 days of delivery for a full refund or exchange. Please refer to our Returns & Refunds page for detailed instructions on the return process.

7. Are there any items not eligible for return?

While most items can be returned, certain products may be non-returnable due to hygiene or safety reasons. These typically include intimate apparel, personal care items, and perishable goods. Please check the product page or our Returns & Refunds page for more details.

8. What if my order arrives damaged or defective?

In the unlikely event that your order arrives damaged or with a defect, please contact our customer support team immediately. We will arrange for a replacement or issue a refund, depending on your preference.

9. Is my personal information secure on your website?

Absolutely! We take data security seriously and implement industry-standard measures to protect your personal information. All transactions are secured with encryption technology, and we do not share your data with third parties without your consent. For more information, please refer to our Privacy Policy.

10. How can I contact customer support?

Our customer support team is here to assist you! You can reach us through the "Contact Us" page on our website, where you can fill out a form with your query and contact details. We aim to respond to all inquiries within 24 hours.

We hope this FAQ section has addressed your concerns. Should you need further assistance, don't hesitate to reach out. Thank you for shopping with us at Knockout Gear!